Returns and exchanges are at the sole discretion of MMG-LABS.com. If the wrong item shipped we will exchange or refund the purchase. If the product is underweight, send us the make and model of the scale being used. If the product is believed to be under concentration, notify us immediately and we will send a return label for the remaining product, as well as send it out for third party analysis. We must be notified within 5 days of the delivery date if you have any problems or issues with the products.
If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will NOT be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily. We strive to provide the best customer service possible as our goal is to be the #1 biochemicals supplier for all of your laboratory and research needs. We are willing to do everything in our power to make things right with all customers if in the event a customer is not satisfied.
If your order has not yet been shipped and you wish to cancel your order then please email us at firstname.lastname@example.org and we will do our utmost to accommodate you. We cannot promise we can intercept it if its already been processed.
All items are shipped securely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us with evidence (e.g. a photo of the damage on arrival) and we will work with you. Each case is handled individually.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and photographed prior to shipping to avoid fraudulent claims.
If tracking claims to have delivered your product but you have not received it, please allow for at least 1 week for it to appear or to contact us to take the next steps of appropriate action.